Refund Policy
Top Cop Inc offers refunds under the below conditions:
- Promotional Exam Courses: A full refund will be issued, upon request (email is preferred for proof of cancellation) if you have not accessed the course site at any time. If you have received printed material, the refund will be reduced by $600. Also, if the “Documents” page was accessed, an additional $300 will be deducted from the total price of the course. Once Class #12 is posted, no refunds will be issued. Before that, if you access the course, an amount of $75 per class accessed will be deducted from the total price of the course. Top Cop Inc will supply one year’s cycle of books. Should any test be postponed until the next year, you will have access to the next year’s course however you will have to purchase the current cycle’s books.
- Entry Exam Online Course: A refund will be issued, upon written request (email is preferred for proof of cancellation) if you have not accessed ANY of the course lessons or received any printed material. There are no refunds issued once you access the course and/or receive the workbook.
- Entry Exam In-Class Course: A full refund will be issued, upon request (email is preferred for proof of cancellation) if you cancel your registration later than 24 hours before your scheduled class. If you cancel within 24 hours of your scheduled class, no refund will issue. We may, depending on availability of seating, reschedule your class to a later date, however this is not guaranteed. If seating for another class is not possible, we will transfer your registration to the Online Course however refund for the difference in price between the courses will not be issued.
We, at Top Cop Inc, strive to ensure that your experience with us is phenomenal. We offer high quality instruction and materials. We are committed to each and every one of our candidates. Our system logs each candidate’s access to the course and tracking numbers show when materials are delivered. Should you have any questions or concerns about our refund policy, please do not hesitate to call us. We do take action, both civil and criminal, on individuals who dispute charges with their credit card company if they have already attended/accessed our course or received material. We would rather settle matters personally than resolve to using the legal system as this may affect your credit rating and your criminal record. You will find that we do work with individual needs.
If you have questions or would like additional information about the refund policy, you may contact us by clicking here. If you believe your refund rights have been violated, you may file a complaint with us. There will be no retaliation against you for filing a complaint.
For More Information or to report a problem, please contact us:
Last updated January 1, 20236